Please assign a menu to the primary menu location under menu


‘Unacceptable rate of cancellations and delays’


Wanna get away?

Well, a lot of Southwest passengers are unable to, as the airline continues to cancel flights across the country and at Boston Logan International Airport during one of the busiest travel weeks of the year.

Southwest’s “unacceptable rate of cancellations and delays” this week following the nationwide major winter storm has now sparked the feds to take a close look at the airline. And politicians like Massachusetts Sen. Ed Markey are calling on the company to pay passengers whose flights were canceled.

Southwest Airlines had nixed 30 flights at Boston Logan as of 5:30 p.m. on Tuesday, which accounted for more than half of the airport’s total of 53 flight cancellations.

“They (Southwest) are not a major carrier at Logan, but their cancellations are impacting passengers and it may take some time for them to resolve their issues,” a Massport spokesperson said in a statement.

“We would urge passengers to check with their airline for the best information about their flight before coming to the airport,” the Massport spokesperson added.

Meanwhile, U.S. Secretary of Transportation Pete Buttigieg on Tuesday spoke with union leaders and the CEO of Southwest Airlines — stressing that the U.S. Department of Transportation expects the airline to “meet its obligations to passengers and workers and take steps to prevent a situation like this from happening again.”

“USDOT is concerned by Southwest’s unacceptable rate of cancellations and delays & reports of lack of prompt customer service,” the Department of Transportation tweeted. “The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.”


Source link